If you could just tell me the make and model of your maternal grandfather's first car...

So I understand the need for security questions, etc., but...

I called to activate a new credit card I received in the mail after the old one expired, and they apparently had my old phone number, so the automated system transferred me to a live person since I wasn't calling from my "home number." Fine.

So I talk to the first "live person," who punches a bunch of things in the computer and then says he can't help me and I need to talk to a new live person.

So he puts me on hold for a few minutes and then tells me I'm on the phone with "Inez," my new live person. Who proceeds to politely interrogate the hell out of me.

What's your name?
What's your mother's maiden name?
...... I'm OK with these, but she continues...

In what state was your social security number issued?
.... Fine....

You may have gone to a college a few years back. Do you know what college it was?

Ummm.... UNCW? I mean, UNC-Wilmington? Or do you have Emerson College down there? In fact, I may have registered at Santa Monica College one summer thinking I was going to take classes but then didn't. Is that the one you have?

Through this whole thing, Inez has apologizing for the inconvenience and saying, "One moment," very politely, over and over again. In response to this answer, she sighs, says "Nevermind" and proceeds with "One moment."

You say you used this 1959 Cloverfield as a "permanent address?" Can you tell me the name of one of your neighbors?

You want me to name one of my neighbors?

Well you did say you lived there a while.

Yeah, that doesn't mean I can name neighbors. I can name people in Santa Monica. Do you want me to start naming people in Santa Monica?

Why would I want you to name people in Santa Monica? I need you to name neighbors. You said you lived there a while. You should be able to name neighbors.

I don't talk to people. Certainly not neighbor people. I'm antisocial. My brother, Daniel, lives at that address. Can he count as a neighbor?

*Sighs* One moment. *clicketly clack of the keyboard* Do you know this "Daniel's" year of birth?

1980.

Somehow, that did it.

But seriously? I understand the need for security, but a social security number, mother's maiden name and question about the name of my first pet really should do the trick. And what else do they know about me and all of my "neighbors" in Santa Monica?